Changes made to the tourism industry as a result of COVID-19 has given us the opportunity to reflect on what we need to do to our business model so that we may continue to stay open and provide guests with an exceptional, and safe, holiday experience. One of the things we enjoy most about hosting people in our home is the ability to connect with you and personalize your experience. We're excited to be able to continue to offer our hospitality to you.
Our cleaning standard has always been exceptional and greatly appreciated by guests. We've made a few changes, and have added a few new amenities, to ensure we continue with our high cleaning standard. We are providing hand sanitizer at the entrance to the main house and the Cottage for guests to use when entering the buildings. Each room and the Cottage will have packets of disinfectant wipes. We're also providing comfy slippers to be worn while inside (shoes are to be left inside the doorway on the designated mat). Another update is that we are limiting the amount of time going into the Cottage and the guest bedrooms, meaning no daily room service. We are still available and happy to top up amenities, provide fresh towels, etc. at your request. As part of the daily cleaning of the hallways, lounge and dining room in the homestead, we are paying special attention to all "touch points". These are the main changes you'll notice immediately when you come and stay. We've made other smaller changes, but...well, they're rather boring so let's just stick to the fun stuff :-)
Updated cancellation policy for direct bookings
We know now, more than ever, that things can change quickly and having a flexible cancellation policy just makes sense. For all new direct bookings (sorry Booking.com's of the world but this deal is just for our direct reservations) we will allow cancellations up to 48 hours prior to arrival with no penalty. If cancelled within 48 hours, the reservation is non-refundable; however, we will hold a credit for you to use in a future booking. Another great reason to book direct :-)
We understand some people may be nervous about getting out travelling again...we're a bit nervous too. We came at this challenge with a view of what would we like to see when we get travelling again and applied those expectations to our home. Most adjustments were small, but they make sense. The confidence we have in re-opening Karamana to you in the safest way possible hopefully puts travellers at ease to step out again and enjoy some much deserved time exploring and reconnecting. From the bottom of our hearts, thank you for staying with us. We care about your experience and we'll do our best to make it safe and memorable.